DuctAid Industries LLC provides a simple, reliable, and convenient returns policy for all products bought on “ductaid.com.” This return policy is construed in compliance with the relevant laws of the United States and the State of Florida without regard to conflict of laws provisions. By the access of this website, you agree to the legal decisions and judgments of the courts of Florida.

    Returns can be initiated by contacting DuctAid through the communication channels listed below:

    The return policy is based on the date of delivery of the product and not the purchase day.

    All purchases made from the website can be returned within 15 days from the date of delivery. The return will be accepted if the product has not been used and the purchased items are in their original packaging, unused, and undamaged by the customer.

    Goods damaged on arrival can be returned within 15 days, and a replacement part will be shipped to the customer upon receipt of the damaged item. An item damaged after use due to faulty manufacturing will be judged on a case-by-case basis. You are requested to provide detailed information on the manufacturing issue along with pictures of the item, after which our team will review your case.

    Change of mind is not applicable for returns. In case of customer dissatisfaction with the product should be communicated to DuctAid within 15 days, and our team will review your application.

    Exchange of the product will be facilitated within 15 days from the delivery date. The return will be accepted if the product has not been used and the purchased items are in their original packaging. The new product will be shipped after the company receives the original product.

    A wrong product delivered can be replaced with the correct order within 15 days from the date of delivery. The new product will be shipped after the original product is returned to the company. The return will be accepted if the product has not been used and the purchased items are in their original packaging.

    The customer is required to pay for shipping costs along with a 15% restocking fee for the product.

    How To Initiate A Return

    To initiate a return, you must first get in touch with the team via email and explain to them the issue you have faced with regard to the product. You’re required to provide pictures of the product in case it is damaged, as well as a picture of the invoice.

    The product image should show the issue clearly. You’re required to take the picture indoors and in front of a white background for better clarity. Along with this, add your complete details such as name, address, phone number, payment method, and delivery date.

    Our support team will review your case and get back to you within 3-5 working days.